This policy explains how we collect, use, store, and protect your personal information when you use oryvalenqiro.com. We comply with South African privacy legislation and respect your rights as a user.

Information We Collect

We collect information you provide, plus usage data collected automatically to improve service quality.

• Contact details you provide, such as name, email address, phone number, and physical address.
• Information about your writing project, like manuscript details and analysis preferences.
• Site usage information, including pages visited and session analytics, gathered through cookies.
• Communications between you and our team, including support requests and feedback submissions.

How We Use Your Data

We process your data only to deliver or improve our narrative structure analysis services.

• Deliver requested analysis, feedback, or project support services.
• Contact you about your submission or to clarify details of your project, only when necessary.
• Monitor site usage to optimise website functionality and user experience.
• Maintain accurate records to comply with legal obligations or respond to user queries.

Our Legal Basis

We only collect data with a lawful basis, typically your consent or agreement to our service.

Most processing is carried out on the basis of your request for analysis or feedback. We follow South African law and international best practices to keep your data secure and limit processing.

Information Sharing

We do not sell or share your information for marketing.

• Your data stays confidential—shared externally only if legally required or with your written consent for analysis.
• Our IT and service providers access your data only to maintain or improve site operations.
• We anonymise all usage data for analytics, ensuring no personal details are revealed.

Data Security

Your personal information is stored securely using technical and organisational measures to prevent unauthorised access, loss, or misuse. We regularly review security policies and limit access to authorised team members.

Your Rights

You have the right to view, request correction, or ask us to delete your information at any time.

• Request access to the data we store about you and your projects.
• Ask for corrections if your data is inaccurate or outdated.
• Request restriction or deletion of your information unless required by law.
• Object to marketing contact or processing that doesn’t serve analysis purposes.

Cookies Policy

We use cookies to improve website experience, monitor site performance, and deliver tailored content. For full details about cookie use, please see our separate Cookie Policy.

Cookie Policy Cookie Policy

Contact Us

For questions about your data or this privacy policy, please contact our team using the information below.

Changes to this Policy

This privacy policy may be updated at any time. Significant changes will be announced on our website or by email, if relevant.